TRN Communications LLC. Return Policy:
There will be a 25% restocking fee on all returned goods found to be non-defective.
• Merchandise returns must be requested within 3 days after receipt and must receive a RMA (returned merchandise
authorization number) prior to return.
• All returned shipments must be complete and in original/new condition.
• Earpieces, kits, and batteries are non-refundable.
• Shipping charges are non-refundable and return shipping is the responsibility of the party returning the items.
• Please note that returns must be prepaid and insured for the full purchase price by a carrier that can be tracked such as
UPS, FedEx or United States Postal Service registered mail.
• Returned and exchanged items must be accompanied by their original undamaged packaging, tags, warranty cards,
documentation, manuals and accessories.
• If packaging is missing we reserve the right to refuse the return or charge for the missing item replacement.
• If the product comes back damaged because it was not put back in its packaging the way it came to you, we may also
charge for replacement items or return the product to you with no refund.
• We process refunds within 5 days of receipt of the package.
• Before you return an item that you think is defective, you may want to call and talk to one of our technical support
representatives.
• Most of the items we get that the customer said were defective have no defect found.
• Your packing slip or invoice contains sufficient information for us to locate your order.
• If the item is defective, please note this.
• To return an item simply send it back to the address below along with your complete contact information found in the
"Bill To" section of the order.
TRN Communications LLC.
Attn: RMA-(your rma #)
118 Main St.
New Eagle, PA 15067
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