TERMS AND CONDITIONS OF SALE

Thank you for your interest in doing business with TRN Communications LLC. Whether you are a first time customer or one
of our valued long-term partners, we appreciate your business. We recognize that our success is directly linked to that of our
customers and suppliers. You deserve prompt service and quality products at a fair price – each and everytime. For us to be
able to serve you well, it is important that we have the same expectations. The following Terms and Conditions help define our
business relationship so that confusion is avoided. We look forward to serving you.
The following are the terms and conditions of the sale and installation of any equipment by TRN Communications
LLC. (referred to throughout this document as "TRN"). These terms and conditions shall govern the transaction unless
both parties sign a written document changing the terms by mutual agreement. This requirement for a written
document signed by the parties cannot be waived by any means, including the parties' conduct or course of dealing.
All references in this document to "you" mean the customer. The terms and conditions that apply are:

1. Effect of Purchase Order.
Once you issue a purchase order to TRN, TRN will begin to incur expenses to fill your purchase order. The purchase order is a
“Contract” that binds you to pay for the items ordered, regardless of whether you change your mind or decide to purchase
elsewhere.

2. Payment Terms.
Unless you and TRN have signed some other document setting out a separate schedule, payment shall be made by you to TRN
as follows: 10% of the total quoted price upon signing a separate contract or issuing a purchase order to TRN; 35% of the total
quoted price upon delivery of equipment; 15% of the total quoted price at the completion of installation of any equipment; 10%
of the total quoted price upon satisfactory completion of audio quality and range coverage testing; 15% of the total quoted price
upon issuance of any subscriber equipment and satisfactory completion of all training; and 15% of the total quoted price upon
final acceptance. When a payment becomes due during the course of TRN' work for you, you are expected to pay within thirty
(30) days. If you fail to pay on time, TRN will charge a finance charge equal to two percent (2.0%) of the total overdue
payment, per month, or twenty-four percent (24%) per year. If you fail to pay within sixty (60) days, TRN will stop work on
your project until the overdue payment is made.

3. Duration of Quoted Prices.
When TRN quotes a price for goods or services, the prices are based in part upon prices TRN is quoted for equipment from
manufacturers. Manufacturers change their prices from time to time. The prices TRN has quoted are effective for the entire
period of TRN' service to you. If, however, there is a lag of more than sixty (30) days between TRN' providing you with a
proposal or quote and your acceptance by issuance of a purchase order or by separate written contract, then TRN reserves the
right to pass on to you any price increases imposed by equipment manufacturers.

4. Hourly Rate Quotes.
If the proposal submitted by TRN included hourly rate quotes for services, you understand and agree that these quotes are for
work during normal business hours of 9:00 a.m. to 5:00 p.m., Monday through Friday. If, because of circumstances beyond the
control of TRN, the work must occur outside of normal business hours, such as evening, holiday, or weekend work, TRN will
increase the hourly rate charges to one and one-half times the hourly rate quoted for the time period in which work occurred
outside of normal business hours.

5. Choice of Law and Forum and Venue Selection.
The main office for TRN is located in New Eagle, Washington County, Pennsylvania. Any construction or interpretation or
your agreement with TRN, or any disputes directly or indirectly related to the terms and conditions of the sale to you will be
decided under United States and Pennsylvania law. In addition, if you and TRN become involved in any legal matters, the only
proper venue will be in Washington County, Pennsylvania. You also agree that by issuing a purchase order to TRN or entering
into a separate contract with TRN you are submitting yourself to the jurisdiction of the Pennsylvania courts regardless of where
you and your main office are located. Payment for goods and services is to be made to the TRN office in New Eagle,
Washington County, Pennsylvania and any warranty matters that may be involved will be resolved from the TRN office in New
Eagle, Washington County, Pennsylvania.

6. Limitation of Liability.
TRN will not be liable to you under any circumstances for any loss of profits or any other economic or consequential losses
(including but not limited to wages you might have to pay your employees, lost revenues, loss of use of the equipment, costs of
acquiring replacement equipment, facilities, or services; costs of capital, or costs or losses related to downtime) or any losses
related to any special requirements or needs you may have, regardless of whether you informed TRN of these special
requirements or needs at the time of entering into the agreement with TRN. The total cap or limit on any liability TRN has will
be the purchase price of any non-conforming goods or services giving rise to the liability to you.

7. Expenses.
If TRN has to initiate any type of legal proceedings under this agreement including but not limited to an action to collect the
money you owe TRN, then you agree to pay all legal fees and court costs incurred by TRN. The legal fees will be all those
incurred by TRN at all stages of any legal proceedings, including proceedings on appeal.

8. Delivery and Risk of Loss.
Shipping dates are approximate and are based upon prompt receipt of all necessary information. Delivery will be made F.O.B.
point of shipment to Buyer. Shipping and handling charges will be paid by or billed to the Buyer. Risk of loss or damages
passes to Buyer upon delivery to the carrier.

9. Return Goods Policy.
There will be a 25% restocking fee on all returned goods found to be non-defective.
• Merchandise returns must be requested within 3 days after receipt and must receive a RMA (returned merchandise
authorization number) prior to return.
• All returned shipments must be complete and in original/new condition.
• Earpieces, kits, and batteries are non-refundable.
• Shipping charges are non-refundable and return shipping is the responsibility of the party returning the items.
• Please note that returns must be prepaid and insured for the full purchase price by a carrier that can be tracked such as
UPS, FedEx or United States Postal Service registered mail.
• Returned and exchanged items must be accompanied by their original undamaged packaging, tags, warranty cards,
documentation, manuals and accessories.
• If packaging is missing we reserve the right to refuse the return or charge for the missing item replacement.
• If the product comes back damaged because it was not put back in its packaging the way it came to you, we may also
charge for replacement items or return the product to you with no refund.
• We process refunds within 5 days of receipt of the package.
• Before you return an item that you think is defective, you may want to call and talk to one of our technical support
representatives.
• Most of the items we get that the customer said were defective have no defect found.
• Your packing slip or invoice contains sufficient information for us to locate your order.
• If the item is defective, please note this.
• To return an item simply send it back to the address below along with your complete contact information found in the
"Bill To" section of the order.

10. Disclaimer of Warranties.
TRN agrees to transfer to you, at the time of sale, to the extent transferable, whatever warranties TRN receives from
manufacturers with respect to the Products sold by TRN to you. COPIES OF SUCH MANUFACTURERS' WARRANTIES
ARE AVAILABLE PRIOR TO THE PURCHASE OF PRODUCTS BY CONTACTINGTRN. TRN, AND ITS AFFILIATES,
INCLUDING, WITHOUT LIMITATION, TRN INTERNATIONAL SALES CORPORATION (THE "TRN PARTIES"),
MAKE NO EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS WITH RESPECT TO ANY PRODUCT, OR
WITH RESPECT TO THE SITE, THE SERVICE OR THE CONTENT, AND THE TRN PARTIES EXPRESSLY DISCLAIM
ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT
LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NONINFRINGEMENT WITH REGARD TO THE PRODUCTS, THE SITE, THE SERVICE, AND THE CONTENT.
THE TRN PARTIES DO NOT WARRANT THAT THE FUNCTIONS PERFORMED BY THE SITE OR THE SERVICE
WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS IN THE SITE OR THE
SERVICE WILL BE CORRECTED. THE TRN PARTIES DO NOT WARRANT THE ACCURACY OR COMPLETENESS
OF THE CONTENT, OR THAT ANY ERRORS IN THE CONTENT WILL BE CORRECTED. THE PRODUCTS ARE
SOLD ON AN "AS-AVAILABLE" BASIS. THE SITE, THE SERVICE AND THE CONTENT ARE PROVIDED "AS-IS"
AND ON AN "AS-AVAILABLE" BASIS.
Your obligations and TRN's remedies with respect to defective or nonconforming products, are solely and exclusively as stated
in this Agreement.

11. FCC Licensing.
The End-User of any product purchased from TRN is solely responsible for obtaining any license or other authorizations
required by the Federal Communications Commission (FCC).
All programming requires the following:
a. Copy of license or call sign of programed channels.
b. A letter signed by the Chief, Communications Officer or Communications director for the county of use stateing
you are authorized to transmit on such frequinces programmed in to the radio unit.
c. Copy of your official picture identification card.
Your order will not be processed until we receive the authorization.
You also agree to one or more of the following statments if you are using our programming services with two way radios:
a. We/I acknowledge and warrant that we/I are/am authorized to use said frequencies provided to TRN for
programming according to the FCC’s Enforcement Bureau’s Notice of Violations under 47 C.F.R. Section 90.427(b);
which states "Except for frequencies used in accordance with Section 90.417, no person shall program into a
transmitter frequencies for which the licensee using the transmitter is not authorized." We/I acknowledge and warrant
that we/I do hold a valid FCC license(s) and have been notified that a current FCC license is required to operate the
radio equipment that is being serviced; and/or:
b. We have been offered FCC licensing preparation assistance and have elected to obtain an FCC license
independently;
c. We have the sole responsibility of obtaining an FCC license to begin transmitting on our requested programmed
radios or infrastructure;
d. We understand that operating our system without a valid FCC license which authorizes use of the programmed
frequencies may result in a violation notice and FCC fines;
e. You agree to release and hold harmless TRN Communications LLC. and any affiliate companies and/or dba’s from
any claim or liability that may be incurred through your operation of frequencies within the programmed radios or
infrastructure should a valid FCC license authorizing this use not be in your possession.
Effective Date: January 1, 2011 TRN Terms and Conditions Page 3 of 4

12. Emergency Lights and Sirens.
All Orders for emergency lights referencing law enforcement, fire or EMS agencies, must be accompanied by official
documentation in the form of a written and signed authorization on your agency’s official letterhead in addition to a copy of
your official picture identification card. Please send this as soon as possible. Your order will not be processed until we receive
the authorization.
You can fax it to us at (724) 292-7194 , By e-mail at auth@TRNcomm.com or via regular mail to:
TRN Communications, LLC.,
118 Main St.
New Eagle, PA 15067

We will keep your authorization letter on file so you will not need to send it again.